Terms & Conditions
Terms & Delivery Information
The copyright in the contents of all the pages in this Web site is owned by Al'Fez.
Shipping & Returns Policy
The services provided by our carrier are outside our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 1-2 working days after despatch.
In the event of a delayed delivery, we regret we are unable to offer compensation. Should you not receive your goods within 8 days, a refund or replacement will be offered.
We package our products extremely carefully - in the unlikely event that they are damaged in transit or faulty, you can notify us via telephone or email. You must then return the goods unused and in their original condition within the next 5 working days.
If for any reason you are not completely satisfied with your purchase, you may cancel your order within 7 days of receipt of the goods and request a full refund or replacement. However, as per standard industry practice, we cannot accept returns of customised items or special orders (that is, items that are marked as being ones we never hold in stock and have to place special orders for). Also return transport is a customers expense
You must notify us within 7 days of receiving your goods via telephone or email if you wish to make a return. You must then return the goods unused and in their original condition within the next 5 working days.
It is your responsibility to insure the goods with the carrier you use to return them as we are unable to process a refund until we receive the returned goods, and we cannot accept any liability for goods we do not receive.
We will either replace or process a refund upon receipt of the goods within 7 working days, according to your requirements. We regret we cannot control how long it takes your card issuer to credit your account.
If the goods you received were substitute goods, damaged in any way or are of unsatisfactory quality, we will also compensate you for the cost of return postage.
If the package or goods are damaged, please report this to our carrier upon delivery or as soon as possible thereafter.
Scottish Highlands = £18
(Postcodes beginning with:
AB31-38, AB40-56 ,IV1-28, 30-32, 36-40, 52-54 & 63
KW1-14 , PA21-38 , PH4-41, 49-50
Northern Ireland postcodes BT
Islands = £24
(Postcodes beginning with:
HS, IV41-49, 51,55,56, KA 27 & 28, KW15-17, PA20, 41-49, PA60-78
PH42-44, ZE, Isle of Man IM, Channel Islands JE, GY
Pleas note: These postcodes do not qualify for the 'Free shipping over £50' discount.
Conditions of use of the Web site
Except as stated below, the contents of this Web site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission of Al'Fez. You may not distribute, display or copy any of the contents of the pages contained in this Web site to third parties including, but not limited to 'caching' any material on this Web site for access by third parties and 'mirroring' any material on this Web site.
You may print or download to disk the contents of a page of this Web site for the sole purpose of private and personal non-commercial use. You may also make an electronically stored, transient copy of the content in this Web site for the purpose of viewing it while connected to the Internet.
Exclusion of liability
The information contained in this Web site is only for informational purposes. Al'Fez does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Web site or the reliability of the access to this Web site.
In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Web site. Al'Fez makes no warranty that this Web site (or Web sites which are linked to this Web site) is free from computer viruses or any other malicious or impairing computer program.
The pages contained in this Web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.
Registration of Personal Details
Al'Fez Web site logs IP addresses (the location of your computer on the Internet) for systems administration and troubleshooting. The sequence of pages visited may be used to improve the site structure and layout.
Al'Fez may occasionally send you promotional emails about services offered by the company or announcements pertaining to our products - if you requested them by checking the appropriate box on the form. If at any time you no longer wish to receive such mailings, you can opt out as detailed below.
To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate procedures to protect the information we collect online.
Policy on sharing Information
Al'Fez does not share the information it gathers with advertisers or other partners. We will not release personal information about you as an individual to third parties, except under the circumstances described in Compliance with Legal Process (below). Al'Fez will send you all the personal information you provided to us on request. Note that for security reasons this information will only be sent to the email address stored for the associated individual.
We only accept payments from customers within the mainland UK.
Our payments are processed by RBS Worldpay.
Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law.
Removing and Correcting Personal Information
Upon request, Al'Fez will:
- Remove your personal information from our database;
- Correct personal information that you state to be erroneous;
- Allow you to opt out of further email contact.
Please send opt-out and change-of-details requests to firstname.lastname@example.org
Al'Fez is not responsible for the content or the privacy policies of any Web sites to which it may link.
Law governing the Terms
Use of this Web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Web site and its use and these Terms.
Where national regulatory authorities have jurisdiction over the contents of this Web site, Al'Fez has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Web site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Web site complies with the regulatory regime of countries from which the pages in this Web site should not be accessed.
Al'Fez and First Quality Foods are trading names for Elondale Limited. Registered in England Number 3224381. VAT Number GB 639 5102 38. Postal Enquiries to: The Managing Director, First Quality Foods, 2 New Station Way, Fishponds, Bristol BS16 3LD, UK. Tel: 0870-7771910.
If you know of any sites that are in violation of our copyright or if you have any questions or comments regarding this notice, please contact us for immediate assistance.